Sickness calls
Checks the carer's PIN, reads back their visits, logs the absence and alerts your on-call person if a visit is coming up soon.
Call answering for home care agencies
Every call answered.
Day and night.
KindAce picks up your agency's phone, handles the routine calls and gets the urgent ones to the right person in minutes.
Free demo line · live now
07411 992 198
Ring it now. Pretend you're a carer off sick, a worried daughter or a family looking for care.
England · Wales · Scotland · Northern Ireland
Set up in 24 to 48 hours
From £150 a month
Watch
Meet Patience.
She runs a home care agency. Four years in, only the name was left. See what changed.
Sound familiar?
The phone never stops.
Mon06:00
A carer is off sick. Her first visit is at half seven.
Fri16:55
The hospital rings. They want to discharge someone tonight.
Sun19:40
A new client calls. Voicemail. They ring the next agency.
KindAce answers all three. You get your evenings back.
What it does
Your calls, handled.
A warm, clear voice on every call. The right person hears about the right call.
Family updates
Checks their password word, then shares only what you've allowed. "We have carers booked at 9am today."
Emergencies and safeguarding
Tells callers to ring 999 and pages your on-call manager at once. Safeguarding concerns go to your lead, in the caller's own words.
New clients, any hour
Answers enquiries, books a free assessment and texts the family a confirmation. Referrals and job enquiries too.
Your callers' languages
Polish, Punjabi, Welsh and more. Slows down for older callers and waits patiently on Relay UK calls. You get every message in English.
One text at 8am
What came in overnight, what was urgent and what's waiting. Every call and response on record for when the inspector asks.
Try it yourself
Hear it before you decide.
The demo line runs a sample agency. Pick a part to play. The agent tells you everything you need.
Ring as a carer
I'm not well. I can't do tomorrow.
Hear it check your PIN, read back your visits and alert the on-call person.
Ring as family
Has the carer been to Mum today?
Hear it check your password word and share only what's allowed.
Ring as a new client
I'm looking for care for my dad.
Book a free assessment and get the confirmation text on your phone.
Pricing
Less than losing one client.
£150a month, from
- Calls answered day and night
- On-call alerts by text and phone
- 8am summary and full call records
- Your own procedures and call rules
- Set up in 24 to 48 hours
Start free
Your first week of call answering is free.
Book a 15-minute call and we'll have your line answering within two days.
Book a 15-minute callor email [email protected]
Questions
Good to know.
Will callers know it isn't a person?
Yes. KindAce introduces itself as your agency's assistant at the start of every call, and any caller can ask for a person at any time.
What happens in an emergency?
The caller is told to ring 999 and your on-call manager is paged straight away. KindAce never gives medical advice and never decides on its own that something isn't urgent.
Do I keep control?
Yes. KindAce only reads your own approved procedures, and you choose which calls always go straight to a person.
How quickly can we start?
You can be answering calls within 24 to 48 hours of a 15-minute setup call. Your first week is free.